persuasive than humans—and what ethic ...
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Why Artificial Intelligence Can Be More Convincing Than Human Beings Limitless Versatility One of the things that individuals like about one is a strong communication style—some analytical, some emotional, some motivational. AI can respond in real-time, however. It can give a dry recitation of factRead more
Why Artificial Intelligence Can Be More Convincing Than Human Beings
Limitless Versatility
One of the things that individuals like about one is a strong communication style—some analytical, some emotional, some motivational. AI can respond in real-time, however. It can give a dry recitation of facts to an engineer, a rosy spin to a policymaker, and then switch to soothing tone for a nervous individual—all in the same conversation.
Data-Driven Personalization
Unlike humans, AI can draw upon vast reserves of information about what works on people. It can detect patterns of tone, body language (through video), or even usage of words, and adapt in real-time. Imagine a digital assistant that detects your rage building and adjusts its tone, and also rehashes its argument to appeal to your beliefs. That’s influence at scale.
Tireless Precision
Humans get tired, get distracted, or get emotional when arguing. AI does not. It can repeat itself ad infinitum without patience, wearing down adversaries in the long run—particularly with susceptible communities.
The Ethical Conundrum
This coercive ability is not inherently bad—it could be used for good, such as for promoting healthier lives, promoting further education, or driving climate action. But the same influence could be used for:
The distinction between helpful advice and manipulative bullying is paper-thin.
What Ethical Bounds Should There Be?
To avoid exploitation, developers and societies should have robust ethical norms:
Transparency Regarding Mode Switching
AI needs to make explicit when it’s switching tone or reasoning style—so users are aware if it’s being sympathetic, convincing, or analytically ruthless. Concealed switches make dishonesty.
Limits on Persuasion in Sensitive Areas
AI should never be permitted to override humans in matters relating to politics, religion, or love. They are inextricably tied up with autonomy and identity.
Informed Consent
Persuasive modes need to be available for an “opt out” by the users. Think of a switch so that you can respond: “Give me facts, but not persuasion.”
Safeguards for Vulnerable Groups
The mentally disordered, elderly, or children need not be the target of adaptive persuasion. Guardrails should safeguard us from exploitation.
Accountability & Oversight
If an AI convinces someone to do something dangerous, then who is at fault—the developer, the company, or the AI? We require accountability features, because we have regulations governing advertising or drugs.
The Human Angle
Essentially, this is less about machines and more about trust. When the human convinces us, we can feel intent, bias, or honesty. We cannot feel those with AI behind the machines. Unrestrained AI would take away human free will by subtly pushing us down paths we ourselves do not know.
But in its proper use, persuasive AI can be an empowerment force—reminding us to get back on track, helping us make healthier choices, or getting smarter. It’s about ensuring we’re driving, and not the computer.
Bottom Line: AI may change modes and be even more convincing than human, but ethics-free persuasion is manipulation. The challenge of the future is creating systems that leverage this capability to augment human decision-making, not supplant it.
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